Tuesday 8 October 2013

The First Step

The first step

Is the first step a pre approval?  No.
Is the first step a rate quote?  No.
Is the first step giving advice?  No.

The first step is customer service.  The first step is treating you like a person, not a number, a paycheck or “just another customer.”  The first step is to treat you like a fellow human being.  We start by being polite, courteous and respectful of your time and your financial situation.

Smiles are usually free.  Unless someone is a miserable human being, then the smiles will be forced.  We will offer refreshments.  Sometimes there are brownies, but they usually don’t last very long.  We will often greet you with a handshake, but after an appointment, the ladies usually like to hug it out.

My job is to make people feel comfortable about the entire mortgage process.  From introduction to completion, I will answer any questions that you people have.  I will even return phone calls.  Even when my clients call me after hours, often times I will be able to answer their calls.  As a professional, the growth of my business relies on the referrals from the people that I help.  I will do everything in my power to create a positive and efficient experience for my clients and their loved ones.  Also, I will venture to save them time and money.  And if there are laughs had along the way, that’s good too.

Not only am I looking to develop a great relationship with my clients now; I am looking to become their mortgage professional for life. 

At Mortgage Wise, we are passionate about what we do.  We are full time, professional mortgage agents and brokers that are licensed and experienced to deliver the best service and advice for all of their your mortgage needs, and the generations to come.

Thank you once again for visiting an AWESOME approach to MORTGAGES.

Remember, there is no “I” in Mortgages!

If you have any questions, you can find me at Andrew.young@bemortgagewise.ca or phone me at 519-630-5905.  If you enjoy twitter, I’m @ayoungmortgages.

1 comment:

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